Refund Policy
Please email us at admin@lockyerbins.com.au within 7 days of the end of your hire period if you are not satisfied with your hire so that we can resolve any issues.
- Refunds will not be provided if bins are cancelled after delivery.
- A refund will be provided if cancelled prior to bin delivery.
- 10% admin fee will be charged in the event of a cancellation prior to delivery.
- $50 bin relocation fee will be charged if the wrong delivery address is provided by the customer.
- Ipswich Skips will move bins at our cost if delivered to the wrong address as a result of our error.
- Bins will be moved within 24 hours if placed at the wrong location regardless who made the error.
Security Policy
Ipswich Skips uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
- All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Ipswich Skips or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Ipswich Skips.
For more information about eWAY and online credit card payments, please visit – www.eWAY.com.au
Privacy Policy
Introduction
Ipswich Skips regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Ipswich Skips users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Colin Kaine at (07) 5626 1256.
Collection of Information
In order to use the Ipswich Skips website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Ipswich Skips is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Ipswich Skips customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to eWay, the payment gateway, in an encrypted format, to be processed.
We never see or store your credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at admin@lockyerbins.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@lockyerbins.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Ipswich Skips uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@lockyerbins.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Ipswich Skips may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Ipswich Skips does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Ipswich Skips site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of ipswichskips.com.au.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
- The skip will arrive on the date and to the location you have specified.
- $50 bin relocation fee will be charged if the wrong delivery address is provided by the customer.
- Ipswich Skips will move bins at our cost if delivered to the wrong address as a result of our error.
Overfilling the bin
Where possible the driver will try to take the skip and the waste, these will be placed in a neat pile, where possible, near the site of the bin.
If the driver is unable to be removed the excess waste or overloaded item(s), we will try to contact you to arrange a bin to be delivered to place excess waste in to.
If this is the case a wasted trip fee WILL be charged at $110 and deducted from your card.
If you wish to query a delivery contact admin@lockyerbins.com.au
Terms and Conditions of Hire
Lockyer Bins does not hold a Licence to carry Regulated Waste with the Department of Environment and Heritage Protection (EHP). No regulated waste permitted eg:- asbestos fibro, tyres, dangerous goods (fuel, chemicals, oils).
By ordering and / or accepting the skip bin, you agree to these terms and conditions.
It is the hirer’s responsibility to
- Keep all rubbish confined in bin, do not overload.
- Lockyer Bins will not be responsible for any damage to clients property if the bin is placed according to hirer’s instructions.
- To pay any extra costs, as a result of overloading or incorrect loading of the bin by the customer, his/her agent or other person(s) whilst the bin is at the customer’s premises or under his/her control
- All unsuccessful attempts at either delivery or collection of a bin where the reason the attempt was unsuccessful is outside the control of Lockyer Bins will incur a fee of a minimum of $140 per delivery or collection attempt.
- We reserve the right to list any default payments with relevant credit reference agencies which will affect your official credit rating.
- Should the driver become bogged in an area declared safe by the hirer, the hirer shall pay all costs associated with the recovery of the vehicle and any cost associated with returning the property to prior condition.
- Overweight / Overloaded bins will NOT be transported or Overweight / Overloaded charges will apply.
- Any bin(s) damaged while on site will be repaired and costs forwarded to the hirer.
- Once an order has been received any cancellation will incur a 10% cancellation fee
- If bin is shifted from delivery position, no responsibility will be accepted for damage on removal eg too close to buildings or on driveways.
- To pay Lockyer Bins for any equipment lost or stolen, whilst at the customer’s premises or under control, at the rates invoiced by Lockyer Bins.
- If bin is shifted from delivery position it is the hirer’s responsibility to return bin to the original delivery site in preparation for collection.
If you have any questions about your skip bin hire, please phone 5426 1256.